Online Claim Filing Instructions for Damage and Loss

 In order to file your claim, you need to know your tracking number and ship date.

Step 1:

• Enter tracking number and ship date
• Specify your claim type: damage or loss

Step 2:

• Complete the online claims form
• Verify information entered and submit the claim form

Step 3:

• Print 2 copies of the final confirmation page. Keep one copy for your own reference.
• Gather the following documentation (if required):
  
  
  • Photocopy of FedEx Airbill/FedEx Ship Manager printout and/or FedEx Ground Pick-up Record
    
    
  • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation)
    
    
  • Serial number(s) of merchandise, if applicable

Step 4:

• Submit your supporting documents using one of the following options:

• Option 1:   Attach your supporting documents online.  (This option is available when you file your claim online.)

 

• Option 2:   Fax or mail one of the printed confirmation pages (from step 3) with your supporting documentation to:

FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 877.229.4766

If you fax your claims, you will receive a confirmation by return fax.

Step 5:

Call customer service at 1.800.GoFedEx (1.800.463.3339) to schedule an inspection if instructed to do so.